Delete your Bytewize account

In the app

Open Profile, tap Settings, and in the Danger zone choose Delete account. The app asks you to confirm first. Your account and its data are deleted right away, and the deletion cannot be undone.

Without the app

If you no longer have the app, write to info@wizeworks.dev from the email address you signed in with and ask us to delete your account. We delete it within 30 days and write back when it is done.

A guest account has no email address we could match your request to, so it can only be deleted in the app. Delete it before you remove the app.

What is deleted

• Your account: sign-in method, email address, display name and avatar.
• Your learning data: answers, lessons and progress, XP, level, streak, badges, review schedule, league standings and settings.
• Your Pro status, and your customer record at RevenueCat.
• Feedback and question reports you sent, including their tasks in ClickUp.

What is kept

• If we keep backups, copies in them are erased within 7 days.
• Server logs are kept for up to 1 day.
• The App Store and Google Play keep their own purchase records under their policies, and the law may require us to keep some records longer.

Deleting your account does not cancel a Pro subscription: cancel it first in your App Store or Google Play account. Our Privacy policy has the details.